Improve Customer Experience
and Employee Performance, Guaranteed
ADEPT: Advanced De-Escalation and Positioning Techniques
Thousands of Participants Outperforming Traditional Solutions
Increase Customer Satisfaction · Reduce Churn · Cut Costs · Achieve High ROI
Proven Game-Changing Solutions for
Contact Centers, Healthcare, Hospitality, and Other Service Organizations
What YUI Consulting Solves
Sound familiar?
- You’ve tried solutions to improve customer experience, reduce churn, and cut costs, but the results are small and don’t last.
- Employees underperform, get frustrated, or quit. You want more improvement and initiative.
- Project success feels uncertain, you want clear, simple steps to win.
- Hiring and promotions feel like a gamble, you want confidence in your decisions.
YUI changes that with precision execution and by mastering solution-building itself. Our approach solves critical challenges that hold businesses back, through strategies your leaders trust and your employees embrace, delivering game-changing results, every time, guaranteed.
Trusted by Top Organizations
Leaders have trusted YUI Consulting to improve communication frameworks, elevate employee skills, strengthen project strategies, and boost performance.
Fortune 25 Company Case Study:
✔ $13M Annual Cost Savings, 32:1 ROI
✔ 7% Lower Repeat Contacts
✔ 10% Higher Customer Surveys
✔ 28% Lower Employee Absence
✔ 50% Reduction in Customer Escalations
“I love sitting in the ADEPT class and watching as the reps have this awakening, and realize how to talk to customers. They are finally getting it, and they love it. They sound so much better. This is the way soft skills should be taught.” – Associate Director
Practical Solutions. Real Results. In Their Own Words.
“How is ADEPT so successful? ADEPT improved team performance 10x more than anything we’ve been able to do. And it would save us $15-20 million annually? How did you create something that works so well?”
– Fortune 100 Learning & Development Vice President
“This is the best training I’ve ever taken!“
– Contact Center Senior Representative
“Medical staff turnover is really high. With all of the stress nurses and healthcare staff have to deal with, ADEPT will really help clinical nurses set patients up for success, and lower turnover.”
– Charge Nurse
“I’ve been trying to improve my team’s numbers for years, and they all improved the day after ADEPT training.”
– Contact Center Supervisor
“When guests arrive, they are either excited or exhausted. usually things go right, but when they don’t everyone feels it. Hotels and booking services need a better system like ADEPT.“
– Hotel Vice President
“Why didn’t we learn this in new-hire training? Everyone should be getting ADEPT from day one.“
– Contact Center Representative
“I wish I had ADEPT when I worked bedside.”
– Healthcare Senior Consultant
“Now I look at my calls a completely different way. ADEPT is going to help me so much.“
– Contact Center Representative
“ADEPT was fun and I learned so much! There’s so many good insights and techniques that you almost need a course on how to apply the course.”
– Contact Center Senior Representative
“ADEPT will make delivering news and instructions to patients
much smoother.”
– Nurse
“I thought ADEPT was a gimmick; too good to be true. One of those things that only works in classrooms. But my next three back-to-back calls were all really bad escalations, so I tried it. The customers immediately said, “OK” and cooperated with me. And that night it worked on my husband. If it works on him it’ll work on anyone. It’s easy and works, I’m sold.“
– Contact Center Senior Representative
“Is everyone getting this training? They should.
The whole company needs it!“
– Contact Center Representative
YUI Consulting Redefines Success with Proven Programs
Process Improvement
Employee Development
Frequently Asked Questions
Customer Experience & ADEPT
Q. How does YUI Consulting improve customer experience while reducing costs with ADEPT?
ADEPT uses proven communication strategies, behavior shifts, and mindset changes to deliver immediate results. We build a coaching culture that reinforces the new skills, cuts costs, and enhances customer experience.
Q. What makes ADEPT different from traditional communication training?
ADEPT is a practical, behavior-based system that equips employees to own everyday, and even the toughest, customer interactions with confidence, adaptability, and control, driving substantial improvement.
Q. What results can we expect from ADEPT?
Companies that implement ADEPT have seen:
- CSAT and Net Promoter Score (NPS) improvement
- Fewer repeat contacts
- Less absenteeism, & higher engagement
- Fewer customer escalations
- Millions in savings with a high ROI (savings-to-training)
- Participants call it “The best class I’ve ever taken.”
Q. How long does it take to implement ADEPT, and when will we see results?
ADEPT is designed for quick adoption and impact. Teams see major improvements within days to weeks, with continued growth over time as employees internalize and apply the principles.
Q. Who should take ADEPT training?
ADEPT is built for customer-facing teams: contact center agents, frontline staff, managers, and leaders. Leadership involvement ensures improved skills, stronger coaching, and team-wide accountability.
ADEPT also improves how leaders and employees interact, reducing confusion, increasing trust, and creating a shared approach to handling customer interactions.
Q. Is ADEPT only for customer service teams?
No. ADEPT benefits any team needing clear, high-stakes communication, including healthcare, hospitality, sales, leadership, operations, and coaching.
Q. How is ADEPT delivered? Live training, virtual, or self-paced?
ADEPT is available in:
- Instructor-led training (in-person or virtual) for high engagement
- Workshops & coaching to reinforce learning
- On-demand modules for flexible, scalable training
Employee Engagement, Performance, and Growth
Q. How does YUI improve employee engagement and turn employees into a competitive advantage?
Many high-potential employees lack proper development. The Ultimate Professional Advantage program helps them quickly level up, improving engagement, skills, retention, and career growth. It has elevated 20% more employees to perform like top 10% talent.
Project Success & Process Improvement
Q. How does YUI Consulting improve project success rates and outcomes?
Most project methods have strengths and flaws, with average success rates around 50%, and some as low as 5%.
Project Design Mastery fixes this through strategy and the best techniques, creating a structured framework that prevents failure before it happens.
Q. We use Lean Six Sigma or Agile, how does YUI add value?
Many teams follow frameworks without optimizing them. YUI helps teams fully leverage these methods, leading to smarter decisions and better results.
Hiring & Talent Optimization
Q. How does YUI improve hiring and promotion decisions?
Precision Talent pinpoints key success predictors, reducing hiring mistakes and strengthening leadership pipelines with data-backed decisions, giving you confidence in every hire and promotion.
Schedule A Demo
Let’s begin with a strategy session to assess your needs, and map out your best path for impact and ROI.